Originator of the Kanban Method, and co-creator of the Kanban Maturity Model, the Fit-for-Purpose Framework and Enterprise Services Planning. Focused on management training and leadership development in professional services, intangible goods industries: Helping improve service delivery, strategy, fitness for purpose, operational management and governance of modern businesses. Management trainer and consultant. Author of six books: Kanban Maturity Model - Evolving Fit For Purpose Organizations; Fit For Purpose - How Modern Businesses Find, Satisfy & Keep Customers; Essential Kanban Condensed; Lessons in Agile Management; Kanban - Successful Evolutionary Change for your Technology Business; and Agile Management for Software Engineering.