Customer Engagement focuses on the process of interacting with customers to build relationships, foster loyalty, and encourage repeat business. This cluster covers engagement strategies, communication techniques, and customer experience optimization.
Sales Processes involve the steps and workflows that guide prospects through the sales funnel, from initial contact to conversion. This cluster covers prospecting, qualifying leads, and managing the sales pipeline to close deals efficiently.
Sales Tactics involve the specific techniques and approaches used by sales professionals to close deals and achieve sales goals. This cluster covers negotiation techniques, objection handling, and closing strategies to drive successful sales outcomes.