Root cause analysis (RCA) is a method used to identify the underlying causes of problems or incidents to prevent them from recurring. This cluster focuses on teaching learners how to conduct effective root cause analysis to address issues at their source and implement long-term solutions. By mastering RCA, professionals can improve problem-solving effectiveness, reduce operational risks, and enhance process reliability.

This cluster is particularly valuable for quality managers, engineers, and professionals in roles focused on process improvement. Practical outcomes include better identification of underlying issues, improved corrective actions, and enhanced ability to prevent future problems.

Learners will explore techniques such as the 5 Whys, fishbone diagrams, and fault tree analysis. Tools like RCA software, process mapping tools, and continuous improvement platforms will be covered to help learners implement and manage root cause analysis processes effectively.