Defect management involves identifying, documenting, and resolving defects in a product to ensure that it meets quality standards. This cluster focuses on helping learners implement effective defect management processes that minimize the impact of defects on the final product. By mastering defect management, professionals can improve product quality, reduce the number of defects in production, and enhance the overall efficiency of the QA process.

This cluster is particularly valuable for QA engineers, test managers, and software developers. Practical outcomes include improved defect tracking, faster resolution times, and reduced defect recurrence.

Learners will explore techniques such as defect lifecycle management, root cause analysis, and defect prioritization. Tools like defect tracking systems, issue management software, and quality management systems (QMS) will be covered to help learners implement and manage defect management processes effectively.