Organizational Development

How this former Zappos CHRO builds on culture with 'Power' - HRExecutive

Discover how to foster a thriving company culture in today's dynamic work environment.

Jen Colletta

Oct 05, 2021 • 6 min read

Intermediate

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Culture

Employee Engagement Strategies

Employee Experience

Organizational Communication

Remote Agile

Summary

Hollie Delaney shares her insights on building a strong company culture, drawing from her experience at Zappos. She emphasizes the importance of creating an environment where employees can be themselves, fostering diversity and engagement. Delaney discusses the challenges and strategies for maintaining culture in a remote work setting and highlights the significance of employee autonomy and accountability. Her transition to Power Home Remodeling brings new opportunities to apply these lessons in a different industry. Explore actionable strategies to enhance workplace culture.

Takeaways

Clear and consistent communication is key to navigating changes and maintaining trust.
Creating a workplace where employees can be their authentic selves enhances diversity and engagement.
Employee autonomy and accountability are crucial for a thriving company culture.
Remote work challenges require innovative strategies to maintain a strong culture.
Understanding the unique aspects of a new industry is vital for effective leadership.
Delaney fueled Zappo's cultural success by gearing up the company to create an environment where people could be themselves and bring their whole selves to work.
Hollie Delaney is a successful HR that developed into a CHRO and then Chief of the people at Zappos. She learned a lot in terms of culture in her 14 years tenure in the company that she took and applies in her future endeavors.