Sales Management

Customer Relationship Management

The practice of managing and analyzing customer interactions and data throughout the customer lifecycle.
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4 Active this week
3 Resources
Individually selected
Flexible Schedule
Invest 20 minutes a day
Customer Relationship Management (CRM) involves managing and analyzing customer interactions and data throughout the customer lifecycle. This cluster covers CRM systems, customer retention strategies, and techniques for building strong customer relationships.

Domains in this track

Customer Experience Management

Related Resources Show Summaries

Customer Success Management

CRM Systems

Customer Loyalty Management

Customer Data Analytics

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