Kanban’s Change Management Principles

Changing the culture isn’t a pre-requisite of Kanban, it should be part of the emergent outcome from practicing Kanban. The value gained, depth and maturity of your Kanban implementation will be constrained by your ability to embrace tolerance of failure, through thoughtful, patient, scientific inquiry and the ability of your workforce regardless of pay grade to feel safe making acts of leadership. Ultimately, there needs to be collective responsibility and accountability for service delivery and customer satisfaction, if you are to reach the highest levels of Kanban and reap its benefits.