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Enterprise Adaptability

ING’s agile transformation

Two senior executives from the global bank describe their recent journey.

Profile image of Deepak Mahadevan Profile image of Peter Jacobs
Deepak Mahadevan, Peter Jacobs
Jan 10, 2017 • 14 min read
4.75 (4)
Agile
Coaching & Mentoring
Agile Adoption
Organizational Change Management
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Summary

In 2015, the Dutch banking group ING shifted from the traditional organizational structure to an Agile model intrigued by major conglomerates such as Google and Netflix. Two senior executives from the financial entity explain the transformation journey in an interview answering questions like, why the bank needed to change, how it manages without the old reporting lines, and how it measures the impact of its efforts.

Takeaways

  • Agility is about flexibility and the ability of an organization to rapidly adapt and steer itself in a new direction.
  • Some of the elements that lead to an Agile transformation may include, your Agile way of working, having an appropriate organizational structure and clarity around the new roles and governance, and your approach to DevOps and continuous delivery in IT.
  • Transformation is not just moving an organization from A to B, because once you hit B, you need to move to C, and when you arrive at C, you probably have to start thinking about D.

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