Change Artist Super Powers: Empathy cover image

Change Artist Super Powers: Empathy

People don't change because of external demands, they change to save something of value. You can only find out what it is if you empathize.

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Summary

Ignoring the emotional impact of change, or attempting to depress or devalue people's response to change tends to amplify their emotions. Empathy, the author explains, is "the ability to recognize and vicariously identify someone else’s experience and emotions. Empathy enables you to understand someone else’s point of view, the challenges posed by the change, what they value, and what they stand to lose by changing." Empathy is about respect, where one person seeks to acknowledge, understand, and accept the feelings of another as legitimate.

There are three kinds of empathy: 1) Emotional empathy, which is understanding another's emotions. Too often the feelings generated by change (excitement, grief, joy, anger, loss of confidence) get dismissed and people are urged to suppress them. 2) Cognitive empathy, which is understanding another's patterns of thought and how they make sense of the situation. This helps you frame a new idea in a way that is compatible to the other person. 3) Point-of-view empathy, which combines both and allows us to put ourselves in the other person's shoes.

Empathy allows you to help others overcome change by targeting a more refined message (since the more you listen the more you learn), and because people listen more after they have been listened to.
Created on Oct 24, 2020 16:45,
last edited on Oct 24, 2020 18:49
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