Delivery Management

Delivery Management manages the entire production or service system, which is the process that converts inputs (in the forms of raw materials, labor, consumers, and energy) into outputs (in the form of goods and/or services for consumers). It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements. Delivery management achieves this though planning, organizing and supervising production, manufacturing or the provision of services.

Agile project management is distinct from traditional project management, and a servant leadership mindset and approach is critical to empowering agile teams to produce great results. Concepts such as adaptive planning, customer collaboration, and value-driven delivery in dynamic and sometimes highly constrained environments are fundamental for successful Lean and Agile project implementation. Agile approaches to standard project management processes are also employed and cover areas such as metrics, reporting, and contract management. In this new context, the role of the agile project manager is that of a facilitator of agile practices towards achieving desired outcomes.

Delivery Management also covers the application of agile management principles beyond projects to programs, portfolios, and broader organizational contexts. Delivering at scale across programs and portfolios requires a transformation in the way organizations deliver value, and greater insight in how to eliminate waste and maximize value-delivery across an organization. Scaling frameworks provide an initial structure, and as organizations mature they may migrate towards a more methodology-neutral stance or a more people-centric mindset to their operations. Being able to articulate and apply proven concepts for managing agile programs and portfolios as well as being aware of common pitfalls to avoid when implementing agile at scale is key in any implementation.

Managing People:

Managing People is often considered one of the most challenging aspects of a Managers responsibility. People are different. Their preferences for leadership & communication styles can vary as widely as their responses to different forms of motivation.

However, a Great Manager knows that effectively managing employees through establishing a system of management that leverages the strengths of each individual, and sets a clear vision of how they each contribute to achieving the goals and vision of the organization, is their single most critical task.

Under the guidance of a Great Manager, people flourish and become engaged. They are more productive, contributing to greater profitability and they stay around for longer, increasing the return on investment for the business